What artisans use
Four documents.
Every job protected.
Service Quotation
Quote the job before you start. Lock the price. The client confirms they agreed to that price before any work begins. No "that's not what you quoted me" when the bill arrives.
Service Invoice
Bill for completed work. Labour and materials itemised separately. Client confirms before payment is expected. Links to M-Pesa reference when payment arrives.
Job Completion Receipt
Client signs off that the job was completed to the agreed specification. This document unlocks final payment. A client who signs cannot later claim the work was not done.
Instalment Agreement
For large jobs — deposit upfront, midpoint payment, final on completion. Each payment receipted separately and linked to the agreement. Every instalment is on record.